Frequently Asked Questions (FAQ)
What if my computer is very slow or has error messages?
Before contacting support, try a full system reboot — properly turn off / disconnect the power, then back on. The key is to actually cut power then restore it.
How do I reset my account password?
Call us at 1-866-200-4485
My internet connection is unstable. How can I fix it?
Toggle your Wi-Fi off and back on. If working remotely, move closer to your router or connect via an Ethernet cable. You can also try a full system reboot — properly turn off / disconnect the power, then back on. The key is to actually cut power then restore it.
How do I connect to the company VPN?
Open your VPN client on your taskbar. Select the "Corporate" gateway and enter your credentials. MFA is required; keep your mobile device nearby.
I accidentally deleted a file. Can it be recovered?
Check your Recycle Bin or Trash first. For shared drives or OneDrive, right-click the folder and select "Version History."
How can I tell if an email is a phishing attempt?
Thoroughly a) inspect and b) evaluate the sender's email address. Were you reasonably expecting that correspondence? If you need to contact someone or access a resource, do so via trusted means outside of that email. When in doubt, throw it out.
Why am I receiving "Software Update" notifications?
These are typically Security Patches. Install them as soon as possible to protect against vulnerabilities. Save your work before restarting.