IT Helpdesk - FAQ

Frequently Asked Questions (FAQ)

* Read to the bottom


Q: Forgot my password, how to reset?

A1: Reset your password for Lotus Notes WEBMAIL or DOE intranet portal by referring to this guide >>> http://www.bit.ly/DOEpwguide.

A2: To reset your State-issued Gmail or Infinite Campus password, call the Oahu helpdesk at 808-564-6000.

A3: To reset a Baldwin-issued Gmail password, continue to the next page.

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Q: What troubleshooting steps should I try?

A: Refer to this guide >>> http://bit.ly/2GGUuOc

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Q: Purchase Orders / Who buys tech equipment?

A: Only your department head (DH) and Administration have buying power for technology. The tech department does NOT have its own fund -- we only vet or deny devices listed on purchase orders. Continue reading below for the "limitations of tech support."

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Q: Limitations of tech support?

A: Support is only offered for devices that are vetted by the tech department. Consult the tech department before submitting purchase orders to the main office.